FAQ

Can I customize a pre-made box?

We make sure every box is complete and cohesive, therefore you cannot customize a pre-made box from the shop. However, if you wish to order multiple boxes for an organization or for corporate gifting please visit our custom page to learn more.

Do you sell your box contents individually?

The boxes in our shop are sold as a set, however, from time to time we will hold flash sales on limited run items. Follow us on Instagram or sign up for our mailing list to make sure you hear about our sales.

Your boxes seem expensive, what goes into the cost?

We believe in using the best products possible for our boxes, which is what makes them great gifts. The makers of the items are often crafting them by hand or using quality materials. If you were to purchase all of the contents separately the total cost would be above our pre-made box prices. We believe this small investment up front will be well worth the multiple uses you will get from each box.

I am a business owner, can I buy boxes for my employees?

Yes! The best way to welcome a new employee is with a work box. It not only makes them feel invited into the company, it will keep your office looking stylish too. If you would like to customize a box specifically for your company please visit our custom page to get started.

Why does my box have different items than what is pictured?

Since our vendors often make products by hand or have limited stock, on occasion an item may become unavailable. In those cases we will include another item of equal value and function so your box can still be used for the same purposes. We will never include an item that does not live up to our standards.

How do you ship your boxes?

Your contents will come enclosed in a canvas bag within the box. We package everything in ready to ship cardboard boxes via USPS. Currently, we offer flat rate shipping. If you are sending a box as a gift we can include a handwritten note inside the box.

Can I return my box?

We cannot accept any returns at this time, however if something arrives damaged please contact us within 5 days of arrival in order to get a replacement piece. Once we are notified we will work with our vendors to get a new piece quickly if it is currently out of stock.

Do you ship outside of the U.S?

Currently we cannot ship outside of the U.S. We are working on additional shipping locations.

How can I track my order?

Once you place your order and it is processed you will receive a shipping confirmation with a tracking number.

How long will it take my box to arrive?

All of our boxes are packed by hand and we will assemble and prep your box within 3-5 business days upon receipt of order. We ship via USPS Ground Delivery. Since many of our vendors make their items in small batches we will occasionally need to lengthen our lead times. The individual product pages will note if longer lead times are in effect.